Payment
Hire items are booked on the strict understanding that payment is required in advance to allocate and book you order.
Additional Charges
As part of this agreement you authorise Stella Event Hire and Catering to store your credit or debit card details and automatically charge you, without prior notice, for any additional charges incurred. This will include, but not limited to, additional hire charges, replacement of lost/stolen items, items returned that are damaged, items that are sent back dirty without pre-payment and additional delivery charges.
Damage/Loss
Any items that are either lost, stolen or damaged will need to be replaced by the customer. If after the event losses are found the customer will be fully liable for their replacement value.
Send it back dirty Service
Visitors using our website to obtain quotes or place orders may request a price with or without our Send It Back Dirty Service. Even if ‘Send it Back Dirty’ option is chosen all crockery must be scraped, glasses emptied and food waste disposed of. Under no circumstances should scourers or abrasives be used on any hired equipment. Aluminium parts or hire items will become permanently damaged if washed in commercial or domestic dishwashers. Customers who do not take advantage of ‘Send it Back Dirty’ must return items in exactly the state of cleanliness in which they were received, i.e. they must be in a condition that allows us to hire them again immediately by 10.00am the day following the event. Customers who opt to do their own washing will be charged additional fees if returned items are found to require additional cleaning by us.
Without commercial washers or professional washing aids it is very difficult for customers to return linens and some other items in the exact clean state we require for re-hire. Therefore, the charge for laundering linen is included in the hire price. You do not need to tick 'send it back dirty' at the checkout.
Delivery
We cannot recommend strongly enough that you do not take delivery of your order on the day of your event. If you choose to ignore this advice then you release Stella Event Hire and Catering from any responsibility due to late delivery that impacts on your event.
Delivery and collection services are NOT included in the Hire Charge set out on this website. A delivery and or collection charge "at cost" is calculated depending on distance when you enter your delivery postcode during the checkout process. Delivery services are from door to door and based on a single driver having unencumbered access to a convenient ground floor location. Hirers should ensure that they or their representatives are at the delivery address. Wasted journeys deriving from non-attendance will be charged for. Deliveries to third parties or unoccupied premises are made entirely at the hirer’s risk and will not be delivered unless authorisation is received in writing, fax or e-mail. In the case of Collection, all goods should be checked by the hirer, re-boxed as appropriate and ready for immediate kerbside collection. We will not allow our vehicles to drive onto fields without prior authorisation.
If access to collecting the hired equipment is denied, blocked, or impassable, a wasted collection journey will be automatically charged, or waiting time charged to your deposit.
Delivery times are there for guidance only. We aim to get to you as close to your requested time as possible, however we are subject to lots of factors outside of our control such as traffic, weather, other customers’ needs etc. If we are going to significantly delayed, then our driver will call you and advise you of the situation. However, we cannot be held liable for any loss or expenses incurred as a result of a delayed delivery.
Hire period
72hr hire periods cover a maximum of 3 days including the day of pick delivery and collection. Extended hire periods are charged at a per day rate of an additional 20% of the initial hire charge.
Extended hire costs will be charged to your debit or credit card either on the first day of the extended hire or when hire items are returned or collected.
The hirer is responsible for the safe keeping of all hired items from the time of delivery, until returned to the custody of Stella Event Hire and Catering. Wooden or fabric items must not be stored in damp or wet conditions.
Damage or breakages to hired items will be charged for separately at replacement cost. The hirer will be notified of any breakages once all hired items have been checked in at the Stella Event Hire and Catering warehouse. Substitute items will NOT be accepted. Hire items damaged or broken as a result of not packing correctly in the original boxes will be charged the replacement cost plus an administration charge of twenty-five pounds.
The hirer shall fully indemnify Stella Event Hire and Catering in respect of all claims by any person whatsoever (including the hirer, his servants, agents or employees) for death or personal injury or damage to property caused by, in conjunction with, or arising out of the use of hired items and in respect of all costs and charges arising under statute or common law or otherwise.
Linen hire charge includes the cost of professional laundry services. Linen must be completely dry before returning. Linen can be ruined by mildew if left damp or wet. Damage by mildew, cigarettes, candle burns or hot cooking utensils will be charged to the hirer at replacement cost for each item, which is 10 times hire cost as standard.
Alterations & Changes
Orders and quotes that are processed and subsequently booked are accepted on the understanding that any changes or alterations may have to be Fast Tracked through our workload if alterations are required within 7 working days of the event day. Any discounted quote or advance booking that requires altering will be subject to the current prices on the website.
Loss or Theft
If a hire item has been lost or stolen the onus is on the hire customer to pay for a replacement within 24hrs of the loss having been discovered. For guidance the replacement value of an item is ten times the hire value. Alternatively, the hire customer may continue to extend the hire whilst they conclude an insurance claim or search for the missing items. Unless we are told otherwise hire fee's will continue to be accrued until the point whereby we are informed that the goods have been lost and an agreement is reached on their replacement value. It may not be economical or practical for Stella Event Hire and Catering to extend the hire until the item/s are located, therefore in such uneconomical cases or where the hire customer cannot be contacted the hire customer agrees to instructions by default a solution of the cheapest option. If the hire payment has been paid by card payment the hire customer agrees to replace the missing items by the same method without the necessity for further authorisation. An administration charge of twenty-five pounds will be charged against deposits for arranging replacement of missing, vandalised, or hire items damaged as a result of negligence.
Payment
The FULL order price must be paid prior to delivery. Goods cannot and will not be left without pre-payment or an account facility in place. Payment can be made by credit card, debit card, or PayPal 10 days prior to hire day or bank transfer (details on request) 5 days prior to hire day. We will not accept a cheque on delivery, payment has to be in cleared funds prior to goods being left. If we arrive at an event and payment has not been made the goods will not be left but we will charge a cancellation fee.
In the event of default of payment, the hirer will be required to pay all costs incurred in respect of recovery - including solicitors and any other legal fees that may be accrued.
Force Majeure
We cannot accept liability where the "performance or prompt performance of our contractual obligations is prevented or affected by circumstances amounting to force majeure" Such events may include but are not limited to war or threat of war, riots, civil strife, terrorist activity, industrial action, natural or nuclear activity, wet or windy weather conditions, fire, or any events outside our control".
Insurance
For your peace of mind, we strongly recommend that a suitable insurance be taken out by yourself as all equipment is the responsibility of the hirer from acceptance until return or collection, including equipment left at other premises. You should therefore make every effort to ensure the equipment is kept dry and retained in a secure place until this time.
Indemnity
You shall indemnify and keep Stella Event Hire and Catering indemnified against all actions, claims, losses, costs (including all legal costs actually incurred or otherwise), damages and expenses that are suffered or incurred by Stella Event Hire and Catering and whether or not reasonable or otherwise foreseeable or avoidable which arise directly or indirectly from any breach or alleged breach by you of any of these Terms and Conditions or your use of the Site or any Associated Site.
Cancellation Rights
The details of an order must be finalised not less than five business days prior to the event. Orders cancelled, in whole or part, within the five day period will still be charged to the client.
Complaints Procedure
Our approach to complaints is simple, in that our objective is 'satisfied customers'. If you have any reason for complaint, about our products, services, website, in fact anything to do with our company, then we hope you will contact us. We will respond to you as soon as possible. Any missing, faulty, or broken items must be reported immediately either by phone, text, or email, within 12 hours of delivery. Our aim is a top-class service so any help you, as a customer, can give us to improve would be gratefully received. All complaints will be dealt with in the strictest confidence.
Partner Policy
Please see below for list of partner sites we would like to thank:
Catering - UK Business Directory - UK catering companies and caterers
