How does your pricing work?

All prices are for 3 day (72 hour) hire period. This should give you ample time to set up before and take down afterwards and is the minimum rate. We do not advise taking delivery on the day of your event. If required, longer hire terms are available. Please contact us for a quote.

Please note, cutlery, crockery, napkins and glassware must be ordered in multiples of 10 as this is how they are packaged.

When should I make my reservation?

Please order as early as possible in advance of your event, as demand can be high especially during busy summer and Christmas periods. We reserve the right to add a premium for orders received less than 7 days prior to any event.

What can I expect once my order is placed?

Within 24 hours of placing your order a member of our team will give you a call to confirm everything.

Four days before your delivery date we will contact you with a delivery time slot.

If you require a specific delivery time please mention this in the notes when checking out or during the order confirmation call. We can then do our best to accommodate your request.

Please ensure you provide us with the best contact number for the delivery date as our driver will call you when he is approximately 30 mins away. We will also keep you fully informed on our progress in the unlikely event of any unforeseen problems.

What about changes to my order?

Additions are welcome based on availability up to 7 days before delivery date. Small deletions 7 days prior to delivery can be accommodated. Please contact us immediately to notify us of any changes.

Please note, changes made to orders with less than 7 days notice prior to delivery will incur the following admin charges:

  • 24 hours prior to delivery £20 excluding VAT
  • 48 hours prior to delivery £10 excluding VAT
Is there a charge for delivery / collection?

Delivery and collection are charged in addition to the cost of hiring your equipment.

The price of our standard delivery and collection service depends on your location from our Bristol depot.

We charge £15 for the first 10 miles then £2.00 per mile there after. Please note, deliveries 50 miles plus from Bristol require a minimum order value of £500.

Please use our postcode checker to get an approximate price for delivery.

If you choose to select items online on our website, you will find that delivery charges to and from your event postcode location are generated automatically.

Our drivers deliver seven days a week, within a range of flexible hours. When checking out you can indicate your preferred delivery and collection dates.

What type of service can I expect when the delivery takes place?

Standard delivery / collection charges are made by a single driver to an easily accessible ground floor entrance.  Our friendly delivery driver will drop off your order at your front door/reception, due to time, cost constraints and issues regarding insurance he is unable to deliver beyond this point. Please ensure you have enough people available to take the goods from the driver and return them afterwards.

If you require multiple drivers or delivery to a more challenging location then you must give us advanced notice, ideally during the confirmation call our team will make within 24 hours of receiving your booking.

The delivery driver will check through the order with you and then ask you to sign a delivery note.  Please feel free to highlight any discrepancies at this point so that we can deal with them quickly and efficiently.

What condition will the hire products arrive in?

The answer to this is very simple.  All our items are ready for immediate use - glasses, crockery and cutlery are clean ready for your tables and electrical equipment is thoroughly checked and tested prior to dispatch.

What is my responsibility for equipment return?

On collection, tables and chairs should be folded or stacked.  China, glass and cutlery should be scraped free of food, tipped free of liquid and packed in their respective containers - glasses should be upside down in their crates.  All equipment should be placed in one convenient ground floor pick-up point.

Do I need to clean items prior to return?

No, items do not need to be returned clean.

Please simply scrape free of food, tip free of liquid and place back into crates delivered in.

What happens if something is broken, damaged or missing?

Upon return to our depot, your equipment is counted and checked.  We do charge for missing, broken or damaged equipment. Sho