How does your pricing work?

All prices are for 3 day (72 hour) hire period. This should give you ample time to set up before and take down afterwards and is the minimum rate. We do not advise taking delivery on the day of your event. If required, longer hire terms are available. Please contact us for a quote.

When should I make my reservation?

Please order as early as possible in advance of your event, as demand can be high especially during busy summer and Christmas periods. We reserve the right to add a premium for orders received less than 7 days prior to any event.

What can I expect once my order is placed?

Within 24 hours of placing your order a member of our team will give you a call to confirm everything.

Four days before your delivery date we will contact you with a delivery time slot.

If you require a specific delivery time please mention this in the notes when checking out or during the order confirmation call. We can then do our best to accommodate your request.

Please ensure you provide us with the best contact number for the delivery date as our driver will call you when he is approximately 30 mins away. We will also keep you fully informed on our progress in the unlikely event of any unforeseen problems.

What about changes to my order?

Additions are welcome based on availability. Small deletions prior to delivery can be accommodated. Please contact us immediately to notify us of any changes.

Is there a charge for delivery / collection?

Delivery and collection are charged in addition to the cost of hiring your equipment.

The price of our standard delivery and collection service depends on your location from our Bristol depot.

We charge £15 for the first 10 miles then £2.00 per mile there after. Please note, deliveries 50 miles plus from Bristol require a minimum order value of £500.

Please use our postcode checker to get an approximate price for delivery.

If you choose to select items online on our website, you will find that delivery charges to and from your event postcode location are generated automatically.

Our drivers deliver seven days a week, within a range of flexible hours. When checking out you can indicate your preferred delivery and collection dates.

What type of service can I expect when the delivery takes place?

Standard delivery / collection charges are made by a single driver to an easily accessible ground floor entrance.  Our friendly delivery driver will drop off your order at your front door/reception, due to time, cost constraints and issues regarding insurance he is unable to deliver beyond this point. Please ensure you have enough people available to take the goods from the driver and return them afterwards.

If you require multiple drivers or delivery to a more challenging location then you must give us advanced notice, ideally during the confirmation call our team will make within 24 hours of receiving your booking.

The delivery driver will check through the order with you and then ask you to sign a delivery note.  Please feel free to highlight any discrepancies at this point so that we can deal with them quickly and efficiently.

What condition will the hire products arrive in?

The answer to this is very simple.  All our items are ready for immediate use - glasses, crockery and cutlery are clean ready for your tables and electrical equipment is thoroughly checked and tested prior to dispatch.

What is my responsibility for equipment return?

On collection, tables and chairs should be folded or stacked.  China, glass and cutlery should be cleaned (unless you have opted to use our ‘send it back dirty’ service) and packed in their respective containers - glasses should be upside down in their crates.  All equipment should be placed in one convenient ground floor pick-up point.

Do I need to clean items prior to return?

Items need to be returned to us clean and in a condition to be rehired again immediately.

However, not many people relish the thought of cleaning vast amounts of glasses and crockery after a big event so we also offer a “send it back dirty” service whereby crockery and cutlery only needs to be scraped of food waste and liquids emptied from glasses prior to return. The cost of this service is an additional 10% to the hire cost of the items that need to be cleaned.

We’ve found in our experience that the majority of breakages to crockery and glassware happen during cleaning and as such we recommend that the “send it back dirty” service is utilised to prevent that. Should breakages occur you will be liable for a replacement fee for the item, which is 10 times the hire price as standard.

What happens if something is broken, damaged or missing?

Upon return to our depot, your equipment is counted and checked.  We do charge for missing, broken or damaged equipment. Sho